Cancellation and Refund Policies

1. Cancellation

Any user will have the power to cancel their participation membership in the platform at the desired moment, according to criteria and under conditions stated in section 3.9 of the Platform Regulation.

The ads of offers and demands can be canceled so that they cease publication at any time by the same user.

2. Refund

2.1 Membership

  • The payment for membership will not be refunded if the user decides to cancel the membership according to criteria 3.9 or due to emergency operations set forth in section 3.3.8 of the Regulation.
  • If the user is suspended indefinitely from the platform because of any of the restrictions expressed in paragraph 3.6 or in the Prohibited Methods set forth in number 8 of the Platform Regulation, he will not be entitled to reimbursement of the payment made for membership.

2.2 Ads for offers and demands

  • Payment for ads voluntarily canceled by the user to cease publication will not be refunded.
  • If the ads are suspended by the platform due to non-compliance with any of the criteria established in the Regulations, the payment of the same will not be refunded.

2.3 Erroneous charges

  • The user will be entitled to reimbursement for charges made erroneously by the platform through duplicate charges or invalid charges. The user must go to the contact section and make the request through the respective form.